Frequently Asked Questions FAQs - Puzzes Lamps™

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Frequently Asked Questions FAQs

Shipping Worldwide
We aim to dispatch on the same day all orders received by 1 PM (Monday to Saturday) or if you select Express delivery service cut-off time is 4pm.
Standard Delivery to UK Mainland usually takes 1-4 working days, however there may be delays. If you require a faster delivery, please choose Express Delivery Service 1+ days with Priority and we will dispatch on same day if we receive the order by 4pm (Monday to Thursday).
Express Delivery Service includes also Priority Service over Standard orders.
("Order Value" refers to the total amount of the items added to the basket excluding the Shipping Costs)

UK Mainland Zone A and B
These delivery services are available for addresses in the following Zone A - B
Zone A: All postcodes in England & Wales
Zone B: Post Codes AB1 – AB16, AB21 – AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, PA1 – PA19, PH1–PH3, TD
All prices incude 20% VAT

Standard Delivery Service 2-4 Days
Price: £3.99 - FREE FOR ORDERS OVER £30
Order received by 1 pm are normally dispatched on the same day.
Orders delivery time 2-4 days from dispatching Monday to Friday.

Express Delivery Service 1+ Day with Priority
Price: £9.99 - ONLY £4.99 FOR ORDERS OVER £30
Order received by 4 pm are normally dispatched on the same day.
Orders delivery time 1+ day from dispatching Monday to Thursday.

UK Zone C
These delivery services are available for addresses in the following Zone C
Zone C: Potcode AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland)
All prices incude 20% VAT

Standard Delivery Service 2-4 Days
Price: £8.99 - ONLY £3.99 FOR ORDERS OVER £30
Order received by 1 pm are normally dispatched on the same day.
Orders delivery time 2-4 days from dispatching Monday to Friday.

Express Delivery Service 1+ Day with Priority
Price: £13.99 - ONLY £9.99 FOR ORDERS OVER £30
Order received by 4 pm are normally dispatched on the same day.
Orders delivery time 1+ day from dispatching Monday to Thursday.

UK Zone D
These delivery services are available for addresses in the following Zone D
Zone D: Potcode HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY, JE, Isle of Wight & Scilly Isles
All prices incude 20% VAT

Standard Delivery Service 2-4 Days
Price: £13.99 - ONLY £9.99 FOR ORDERS OVER £30
Order received by 1 pm are normally dispatched on the same day.
Orders delivery time 2-4 days from dispatching Monday to Friday.

Express Delivery Service 1+ Day with Priority
Price: £15.99 - ONLY £11.99 FOR ORDERS OVER £30
Order received by 4 pm are normally dispatched on the same day.
Orders delivery time 1+ day from dispatching Monday to Thursday.

European Countries
These delivery services are available for addresses in EU Countries
Zone Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland
All prices include 20% VAT.
If you are a company registered in any of the EU member state, please contact us to receive a 0% VAT invoice.
( VAT Directive 112/2006 / EC on intra-Community transactions)

Standard Delivery Service 5+ Days
Price: £14.99 - ONLY £10.99 FOR ORDERS OVER £30
Order received by 1 pm are normally dispatched on the same day.
Orders delivery time 5-10 days from dispatching Monday to Friday.

Express Delivery Service 1+ Day with Priority
Price: £34.99 - ONLY £29.99 FOR ORDERS OVER £30
Order received by 4 pm are normally dispatched on the same day.
Orders delivery time 1+ day from dispatching Monday to Thursday.

International Countries
These delivery services are available for addresses Worldwide
All prices incude 0% VAT - Out of scope

Standard Delivery Service 5+ Days
Price: £15.99 - ONLY £13.99 FOR ORDERS OVER £30
Order received by 1 pm are normally dispatched on the same day.
Orders delivery time 5-10 days from dispatching Monday to Friday.

Express Delivery Service 1+ Day with Priority
Price: £39.99 - ONLY £34.99 FOR ORDERS OVER £30
Order received by 4 pm are normally dispatched on the same day.
Orders delivery time 1+ day from dispatching Monday to Thursday.
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